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Cancellation policy

We understand that plans change. Here’s how you can cancel your order:

Cancelling an Order

  • You have the right to cancel your order within 14 days of placing it, in accordance with the UK Consumer Contracts Regulations.
  • Orders can only be cancelled if they haven’t been shipped.

How to Cancel

  1. Contact our customer service team immediately at info@mmjenterprise.co.uk.
  2. Provide your order number and cancellation request.

After Shipment

If your order has already been shipped, you may refuse the delivery or return the item after receiving it (refer to our Refund Policy).

Exclusions

  • Personalised or custom-made items cannot be cancelled once production has started.
  • Perishable goods are not eligible for cancellation after dispatch.

Refund for Cancelled Orders

  • Refunds for cancelled orders will be processed within 14 business days and credited to the original payment method.

For questions, contact us info@mmjenterprise.co.uk

 

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