At MMJ Enterprise, we are committed to ensuring your satisfaction. If you are not entirely happy with your purchase, we are here to help.
Refund Eligibility
- Items must be returned within 14 days of receipt to qualify for a refund, in accordance with the UK Consumer Contracts Regulations.
- The item must be unused, in its original condition, and include all original packaging.
- Proof of purchase (order confirmation or receipt) is required.
Non-Refundable Items
- Perishable goods, such as food or flowers.
- Personalised or custom-made items.
- Items unsealed after delivery, such as hygiene or health products.
How to Request a Refund
- Contact our customer service team at info@mmjenterprise.co.uk to initiate a return.
- Provide your order number and reason for return.
- We will advise on the return address and process.
Refund Process
- Refunds will be processed within 14 business days of receiving the returned item.
- Refunds will be issued to the original payment method.
Return Shipping Costs
- Return shipping costs are the customer’s responsibility unless the item is faulty or incorrect.
Damaged or Faulty Items
If you receive a damaged or faulty item, contact us within 7 days of delivery. We will arrange a replacement or full refund, including any return postage costs.
Contact Us
For assistance, contact us at:
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